Key Information on Processing Flexible Spending Account Claims

Guidance on processing claims for the 2024 Flexible Spending Account (FSA) program.

To assist with the 2024 Flexible Spending Account (FSA) program, Inspira (PayFlex) has provided essential documents that offer guidance on processing claims. These resources include:

2024 FSA Mobile Information

How to Keep Your PayFlex Card Active

PayFlex Dependent Care FSA – No Card

PayFlex FSA with Card – Generic

With the increase in IRS compliance guidelines, adjustments have been necessary for everyone involved. The IRS mandates the substantiation of claims with very specific information. If the correct details are not provided, your FSA card will be suspended until the appropriate documentation is submitted. Neither Inspira nor the City has control over the IRS’s requirements, acceptance, or denial of claims.

To meet the IRS regulations, the following information must be provided:

– Date of service

– Description of service

– Name of provider

– Name of patient

– Dollar amount charged

It is essential to understand that these are IRS requirements, not rules set by Inspira or the City.

Please stay tuned for additional information regarding upcoming training sessions with an Inspira representative. The new FSA program guidelines and processes aim to ensure compliance with IRS regulations without making participation more difficult.

Source: Read Original Release